Impact Statement
HelpMe UK — Summary & Impact Statement
A multilingual support app helping people understand, access and navigate everyday life in the UK with confidence.
At a glance
HelpMe UK was built from lived experience and from years of seeing people in my community struggle to understand important letters, forms and public services.
Before building the app, people often came to me asking for help. They would bring Home Office letters, council letters, NHS letters, housing forms and other official documents, asking: "What does this mean?" and "What should I do next?"
One moment stayed with me. While volunteering in a law office, an older man came to me with a long Home Office letter and said, "Son, can you read this for me and tell me what it means?" When I read it, I realised the letter said his citizenship had been put on hold or was at risk because he had not responded to the Home Office in time and the deadline had already passed.
That moment showed me how serious this problem is. A person can lose an opportunity, miss a deadline or face life-changing consequences simply because they could not understand a letter.
HelpMe UK was created to stop people being left alone with important information they do not understand.
The aim is simple: to make support easier to understand, easier to access and available in people's own language.
Current Impact
Growing through word of mouth
1,247
Active users
Reached in just three months with zero advertising spend.
58+
Positive reviews
Real feedback from users who found the app helpful.
10
Languages
Including English, Arabic, Kurdish, Farsi, Pashto and more.
26
UK departments
From NHS and councils to housing, benefits and immigration.
HelpMe UK has also received encouragement from organisations, community partners and a local MP. It is listed as a resource by Leeds Migration Partnership and invited to engage with local partnership networks.
What the App Provides
Practical tools that make a difference
Translation & Communication
Translate messages, explain needs, and understand replies in your own language.
LetterLens
Scan official letters and understand what they mean, what they ask, and what to do next.
FormWizard
Scan forms and get simple guidance about what each section is asking for.
GP Mode
Explain health concerns clearly to GP surgeries and NHS services in everyday language.
Live Conversation
Two people can communicate in real time even if they do not speak the same language.
Education & Guidance
Support for schools, colleges, ESOL, learning resources and a digital library.
Who It Helps
Support for everyone
Supporting residents, service users, frontline staff and organisations across the UK.
Built From Lived Experience
Not just translation. Meaning.
Google has had 20 years and 130 languages. They still left 30 million Kurdish speakers behind. We did not.
Unlike any other translation tool, HelpMe UK does not just convert words. It translates meaning. Every feature has been designed around real-life experiences and real community needs.
For Organisations
A version shaped for you
We can build tailored versions of HelpMe UK for councils, charities, education providers, community groups and care leaver services — with the tools, branding and pathways that best support your users.
Nobody gets left behind
HelpMe UK exists to make sure people are not left alone when trying to understand important information or access support.